Shipping policy

Order Processing:

Please allow 3 days to process your order. Expect an email within 3 days to let you know your order is on the way!

Store Pick UP:

Address: 19055 Airport Way #706, Pitt Meadows, BC, V3Y 0G4

Orders can be picked up daily, from 9am-3pm, Monday-Friday. If you need a different time, please email us at info@maxilite.net and we can try and accommodate a time that works for you. An email will be sent when your order is ready for pick up.

Domestic Shipping Rates and Estimates:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For orders over $100, shipping is free Canada wide!

For orders under $100, shipping is a flat rate of $15

International Shipping:

For orders over $200, shipping is free USA wide!

For orders under $200, shipping is a flat rate of $30

Imports from Canada to the U.S. are subject to U.S. Customs and Border Protection (CBP) duties and tariffs—including dynamic duties and Section 338/IEEPA rates—with the customer (recipient) responsible for paying all applicable import fees, taxes, and carrier brokerage charges upon delivery.

Refunds, Returns, and Exchanges.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, and in its original packaging. You’ll also need the receipt or proof of purchase.

Products that are customized to specific specifications made by the customer are not eligible to be returned.

Products that are clearly marked as non-returnable on the Product Details Page are not eligible for return.

To start a return, you can contact us at info@maxilite.net. Please note that returns will need to be sent to the following address: 19055 Airport Way #706, Pitt Meadows, BC V3Y 0G4

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@maxilite.net.